ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT
At McKenzie Lake Lawyers LLP, we are dedicated to creating an advantage for everyone, including people with disabilities. In order to create that advantage, we are committed to ensuring our offices and services are accessible and available to everyone in a manner that is consistent with the requirements of the Accessibility for Ontarians with Disabilities Act, 2002, and respects the individual’s self-worth, dignity and independence. A copy of the policy and plan can be downloaded by clicking here [Multi-year Accessibility Plan]
THE CUSTOMER SERVICE STANDARD
We are committed to providing a welcoming environment to all those persons who seek access to our services. We are pleased to confirm that all staff and lawyers and other persons providing services for McKenzie Lake Lawyers LLP, are dedicated to doing so in a manner that is consistent with the terms and conditions of this policy. A copy of the policy can be downloaded by clicking here [Customer Service Standard Policy]. As McKenzie Lake Lawyers LLP has complied with the Customer Services Standard, we would appreciate any feedback you can provide so that we may continue to improve and make our services and environment more accessible. Please see the section below on Feedback Procedure.
TRAINING
McKenzie Lake Lawyers LLP’s training program is outlined in our Customer Service Standard Policy. We are devoted to building awareness and ensuring that all of our lawyers and staff are trained in accordance with this policy.
If you have any questions about our training program, please contact our AODA Compliance Officer in accordance with our Feedback Procedure.
FEEDBACK PROCEDURE
If you have visited our offices, we invite your feedback regarding the manner in which we provide goods and services to those with disabilities. While we strive to do our best to ensure we are meeting all standards, we recognize that there can always be room for improvement. Please let us know how we are doing – both good and bad. A completed Customer Feedback Form can be downloaded here and can be returned to us as follows:
By Mail to:
AODA Compliance Officer
McKenzie Lake Lawyers LLP
140 Fullarton Street, Suite 1800
London, Ontario, N6A 5P2
By Email to: aodacomplianceofficer@mckenzielake.com
Or In Person:
AODA Compliance Officer
McKenzie Lake Lawyers LLP
140 Fullarton Street, Suite 1800
London, Ontario, N6A 5P2
NOTICE OF SERVICE DISRUPTION
There is no disruption at this time.
